What a sad decline in service in under 2 years
- Date Sailed:April 2011
- Age Range:
Review by:
JackBauerO
- Overall
- Quality of Food
- Entertainment
- Shore Excursions
- Staff
- Childrens Facilities
- Onboard Activities
Just back from a 4 day cruise ex-Southampton, 29th April
To preface, Vision was the first RCCL ship I cruised on under 2 years ago August 2009.
Staff rude and diffident without the glimmer of a smile on their faces
Dining was a chore, taking 2 hours on 3 off the 4 nights to get our main course served (on one night, the "Headwaiter" came to us and told us there would be a delay because George was stuck in the kitchen whatever that meant
Head waiter pranced about like a pompous idiot with an inane grin on his face but made no attempt whatsoever to rectify any of the problems.
I went on this cruise with 3 friends none of which had ever been on an RCCL or Celeb cruise in their lives. Two of them had over 300 nights each cruising Saga, Cunard, Princess and NCL and the other spent over 40 nights crusing on Cunard. As a big big UK RCCL cheerleader I hoped that I might get a couple of converts to the cause.
I was also with another party of 12 who were so disgusted that they left the ship at Amsterdam, 2 days in to the cruise.
I have to say that the dining experience was so poor, the staff were so uniniterested, the bar staff so apparently lazy both compared with my first Vision cruise and also with the other ships I have cruised with, that not only do I not have an arguement with my friends views on this, but I actually have to assess for myself where and how to have my own next cruise which is awful, as, thus far I have never cruised (as a paying customer) with anyone else other than RCCL (apart from a 2 nighter on MSC).
Formal night - I don't know who had the idiotic idea of having the Formal night when the ship was overnight in Amsterdam on the busiest bank holiday of the year there. As a result maybe 20% of the dining room was full so I am told, and what is normally one of the centrepieces of our cruise simply did not exist. I am cynical enough to believe that this was a deliberate ploy to limit the amount of free drink at the "Meet the Captain" and also as Formal night food would tend to be more expensive, I would guess they were happy with a reduced attendance, despite the disappointment involved
We very politely addressed these problems on a daily basis but eventually got so tired with it, that I decided that I would take issue when I get home, as I did not intend to let this incompetance spoil my holiday more than it already had.
Up until this cruise I had always pre-paid gratuities and always tipped on top of the pre-paid amount. For some reason I did not on this cruise, and I am pleased that I didn't. The only person who deserved any sort of gratuity whatosever on this cruise was my cabin attendant, to whom I amply rewarded him for a job superbly done.
I write these comments in sorrow far more than anger, since I am going to have to reassess my holiday options now, and I never felt this would ever happen, until I ran out of cruises or ships.
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