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Cruise passengers stranded at Dover

Cruise passengers stranded at Dover

A passenger said ‘… we were told to gather in the ballroom at 8am the morning we arrived and shortly after the captain came on the public address and read out a statement from head office. It said All Destinations had collapsed and there would be delays. It said all those who needed pick-ups would get them because Saga had worked through the night on an emergency plan. We left the boat at 10.30am and I didn’t get home until 3pm.’

It seems that many taxi drivers could not find their allocated passengers, and that some groups ended up sharing vehicles because it was not clear whom they were supposed to be driven by. A spokesman for Saga Holidays, admitted there were lessons to be learned, but said the firm did the best it could at such short notice and added that Saga was in the process of setting up its own in-house chauffeur service.

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